UK Only

Frequently Asked Questions:

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What is BidGrid ?

BidGrid is a lowest unique bid auction site offering brand new quality products at a fraction of their normal retail price.

What is a lowest unique bid auction ?

A lowest unique bid auction is a standard auction in reverse. The winning bid will be the lowest amount that has only 1 bid. The winning bidder having placed the lowest unique bid.

Who can participate in BidGrid auctions ?

Any UK resident aged 18 or over can participate in BidGrid auctions.

How do I place a bid ?

Firstly sign up for a free account. Secondly purchase a bid pack and then you are ready to place your bids, just click an amount on a grid to place a bid. All your auctions can then be monitored within your account.

Do you have free auctions ?

We do have practice auctions which are free to bid on. Bidding here is one of the best ways to understand how our auctions work.

When does each auction finish ?

Each auction will finish when the timer runs out, regardless of how many bids have been placed. It is also possible for an auction to finish before the timer runs out if a total 500 bids are placed.

Do I have to pay for delivery ?

No. All items are delivered free of charge from BidGrid unless otherwise specified.

How long will my item take to arrive ?

Items will usually be delivered within 5 working days. However we do ask you to allow up to 21 days.

What happens if I place bids and don't win ?

Our buy it now feature is available at the end of every auction. If you spend £100 on bids for a £200 item and don't win, you can purchase it for the remaining £100 after the auction has ended.

How much does each bid cost ?

The bid cost for each auction will vary depending on the item and will always be clearly displayed above each auction grid.

What happens when I win an auction ?

You will be able to purchase the item for the amount of your winning bid. You may get the option to exchange your win for cash or bid amounts, please see individual item descriptions for this information.

Are any auction items second hand ?

No. All our items are brand new and supplied with the full manufacturers warranty.

What happens if there is no unique bid ?

This is highly unlikely. However if this was to ever happen the winner would be the person who held the last unique bid before the auction ended.

Are there any restrictions or win limits ?

Yes, to give everyone a fair chance of winning each person is limited to 5 bronze, 3 silver and 1 gold auction win per 7 day period.

Is this just a lottery ?

No. Lotteries are a game of pure chance. BidGrid auctions involve an element of skill as there are strategies that can be used to increase your chances of winning. You can also recover the full cost of any bids if you don't win, by using our buy it now feature.

Are auctions open at night time ?

Yes. Our auctions are open 24 hours a day, 7 days a week, 365 days a year. There's always something for you to bid on.

Do you store my payment details ?

No. We do not store or have access to any payment details. All payments are securely processed through a third party payment provider such as Paypal.

Can bids be changed or removed after being placed ?

No. Once a bid has been placed it can neither be changed or removed.

How do I keep track of all the auctions I am
bidding on ?

All your auctions can be easily managed from within your account.

Do I get a warranty or guarantee with my item ?

All items are supplied with a full manufacturers warranty or guarantee, just as if you had purchased the item yourself.

What do I do if my item is damaged or faulty ?

The first thing you should do is contact us. In most cases you can then contact the retailer or manufacturer directly, to get a repair or replacement.

How do I know if I win an auction ?

You will automatically be notified by email if you win an auction. The auction win will also show up in your BidGrid account.

When do new auctions open ?

We always have several active auctions running. Some popular auction items will be relisted as soon as they finish, other auction items will be replaced by something different.

Do you ever give out discount codes or run special promotions ?

We sometimes have giveaways and competitions on our Facebook page, so don't forget to join us there.

You may also find it helpful to visit our Bidding Tips page. For more information watch our How It Works video.

Please Contact Us if you require any assistance.